Pricing
Free to start. Premium later.
OpenSlot Business is launching with the full core platform available for free — 196 features across 22 areas of the product. Right now, the only things you pay for are the messages you send and the calls the concierge handles.
We'll introduce a premium plan later as more advanced features roll out, but your launch access stays simple and transparent.
Current launch offer
Business plan
All core business tools are included during launch. SMS is usage-based and billed separately.
Today
£0platform fee
Platform access
Free
Marketplace commission
0%
SMS charges
Pay only for usage
Coming later
Premium plan
A premium model will be introduced later for advanced capabilities. We'll keep the core offer straightforward while the product scales.
- Advanced premium automations
- Expanded reporting and growth insights
- Priority support and onboarding
- Additional premium tools as the product matures
Pricing status
No premium subscription is being charged today. SMS remains the only paid usage item.
What's included in the free launch plan
Every feature below is included right now, except SMS which is billed based on usage.
Feature
What you get
Pricing
Online booking page
Share one link and start taking appointments; clients pick a service, a staff member and a time from live availability.
Included free
Smart calendar
Day, week and month views across the whole team, with drag-to-move and conflict detection as you go.
Included free
Check-in & check-out
Mark a client arrived and then completed in one tap, so no-shows and walk-ins end up in the record rather than in your head.
Included free
Walk-in desk
Take somebody who has just come through the door, put them with whoever is free, and start the clock.
Included free
Waitlist with auto-assign
When you are full, clients join the waitlist; a freed slot is offered automatically, or held for you to confirm.
Included free
Reschedule & cancellation
Move or cancel with conflict checks, a recorded reason and an automatic message to the client.
Included free
Group bookings
Open a service to more than one seat, with a minimum and maximum group size you control.
Included free
Booking rules
Lead time, buffer between appointments and your cancellation policy, applied to every booking without you thinking about it.
Included free
Promotions at checkout
Validate a discount code at the point of booking.
Included free
Client profiles
Contact details, visit history, spend summary and preferences on one dashboard per client.
Included free
Notes & documents
Private notes and uploaded files — consultations, photos, records — attached to any client.
Included free
Allergen & sensitivity tracking
Record allergies and sensitivities per client so they are in front of you before every appointment.
Included free
Communication history
Every text, chat message, call and form submission for a client, in one timeline.
Included free
Multiple addresses
Store more than one address per client for mobile and home-visit work.
Included free
Merge duplicate clients
Two records for the same person become one, with a preview of exactly what will be combined before you commit.
Included free
Package credits on the profile
See what a client has bought and how many sessions they have left without opening anything else.
Included free
Visit and spend history
What they have booked, what they have bought and what it came to, going back as far as you have been using it.
Included free
Team directory
Every staff member with their role, status, services and headline numbers at a glance.
Included free
Email invitations
Invite somebody by email with their role already assigned; resend or revoke the invite at any point.
Included free
Roles & permissions
Build your own roles with fine-grained control over what each person can open, change and approve.
Included free
Per-staff analytics
Bookings, revenue, utilisation and client retention for each member of the team.
Included free
Who performs what
Control which staff members can be booked for each service, so the booking page never offers the wrong person.
Included free
Account status
Suspend or restore access when somebody leaves, without deleting the history they built up.
Included free
Working hours
Weekly hours per staff member, with day-by-day control for the people whose week is not the same every week.
Included free
Shift templates
Build a pattern once and apply it across the team in bulk, instead of setting hours one chair at a time.
Included free
Break management
Breaks sit inside a shift and are blocked from booking automatically.
Included free
Unavailability blocking
Block out time for one person without running it through a formal leave request.
Included free
Conflict detection
Scheduling clashes are flagged as you create or edit an entry, not after somebody has been double-booked.
Included free
Leave policies
Your own leave types — annual, sick, compassionate — with entitlement rules and accrual.
Included free
Requests & approval
Staff submit, managers approve or reject, and the whole exchange is kept.
Included free
Absence impact check
See exactly which bookings a leave request would affect before you approve it.
Included free
Leave ledger
Accrued, used and remaining, per staff member per policy, for as long as you need it.
Included free
Rates per staff member
A flat fee or a percentage, set per service or per product, for each member of the team.
Included free
Automatic calculation
Commission due is worked out from completed bookings and recorded sales as they happen.
Included free
What each person is owed
The outstanding balance for every team member, on one screen, at any point in the month.
Included free
Payout records
Record what you have paid and keep the full payment history per person.
Included free
Commission reports
Outstanding against paid across the whole team, exportable when you need it elsewhere.
Included free
Service catalogue
Your full menu with descriptions, durations, images and categories.
Included free
Tiered pricing
More than one price per service — by duration, by staff level, or by location.
Included free
Service add-ons
Extras a client can add at booking, like a deep conditioning treatment or an express finish.
Included free
Service-staff assignment
Decide which staff members can be booked for each service.
Included free
Service packages
Bundle services into a package at a set price; the client buys once and redeems over several visits.
Included free
Package credit tracking
Remaining credits and redemption history per client package, kept up to date as they are used.
Included free
Service statistics
Which services are booked most, which earn most, and which are moving in the wrong direction.
Included free
Rooms & equipment
Keep the shared things — treatment rooms, chairs, machines — with their own availability, and reserve one against a booking.
Included free
Resource calendar
See what is committed and what is free, and release a resource when a booking changes.
Included free
Product catalogue
Your full retail range with images, pricing, brands and categories.
Included free
Stock tracking
Live stock levels with low-stock alerts, so you find out before a client does.
Included free
Stock adjustments
Correct a count, write off a breakage or record a return, each with a reason and an audit trail.
Included free
Bulk product upload
Import the whole range at once instead of typing it in.
Included free
Suppliers & purchase orders
Keep your suppliers, raise a purchase order against one, and mark it received when the box arrives.
Included free
Product sales & refunds
Record retail sales and process refunds against them.
Included free
Internal product usage
Log what the team used on a client rather than sold, so back-bar cost is a number and not a mystery.
Included free
Product coupons
Discount codes for products, with usage limits and an expiry date.
Included free
Inventory analytics
Stock valuation, sales trends and purchasing activity across the whole range.
Included free
Touch till with your catalogue
Category tabs, a searchable grid of products and services, and a cart — with control over what appears on it.
Included free
Card payments on a reader
Take a card-present payment on a Stripe Terminal reader, with live status and a cancel that actually cancels.
Included free
Cash, voucher & split tenders
A cash keypad that works out the change, or one sale settled across cash, voucher and card.
Included free
Pay by QR
Show a code and let the client pay on their own phone.
Included free
Staff PINs & lock screen
Everyone signs on with a PIN, the register locks between users, and discounts, price overrides and refunds ask for a manager.
Included free
Receipts & cash drawer
Itemised thermal receipts carrying your logo, VAT number and payment breakdown, and a drawer that opens.
Included free
Park & recall a sale
Hold a sale under a label and pick it back up later, at any till.
Included free
Till refunds
Refund a sale by number with a reason, behind a manager PIN.
Included free
Charge today's bookings
A bookings panel on the till so an appointment is settled from the same screen as the shampoo.
Included free
Barcode scanning
Scan a product straight into the cart.
Included free
Live till sync
Sales and card-reader events stay in step across every register in the shop.
Included free
Tap to Pay on phone
Take a card payment on the phone itself, with no separate reader. The payments side is built; the app that collects it is not out yet.
Coming soon
Multi-session plans
Build a plan from numbered sessions, each with its own services, staff member and booking, and run it from draft to complete.
Included free
Readiness checklist
A panel showing what is still missing — charting, patch test, forms, payment, approvals — and a start button that waits until it is not.
Included free
Client approval by link
Issue the plan to the client on a signed link for them to approve, and recall it if something needs changing.
Included free
Staff sign-off
Require a named staff member to approve a plan before it starts, and keep that approval against it.
Included free
Session lifecycle
Schedule, book, start, end, suspend, resume, reschedule, no-show or cancel each session as the course goes on.
Included free
Session clinical record
Observations, before and after photos, products used and the services actually delivered, stored per session.
Included free
Consent with signature
Capture a drawn client signature against the plan's consent document, and print it.
Included free
Payment plans & invoices
Set a payment plan, send a link or a QR code, take a card at the terminal, or mark an invoice settled outside Stripe.
Included free
Body-map charting
Draw on a face, scalp, body, nail, brow or beard diagram and save it against the client.
Included free
Annotation tools
Pen, highlighter, shapes, arrows, regions and text, each markable mild, moderate or severe, with its own note.
Included free
Chart comparison
Put two of a client's charts side by side to see what has changed.
Included free
Your own chart image
Use a photo or your own diagram as the background instead of a stock illustration.
Included free
Patch test register
Log a test, start it, complete it with a result or cancel it — as a list, as cards or as a table.
Included free
Severity-scored observations
Timed readings graded none, mild, moderate or severe, with notes, shown as a timeline.
Included free
Test photos
Upload, replace and remove photographs of the application site.
Included free
Body location
Record exactly where on the body the patch was applied.
Included free
Chemical register
A list of the chemicals you use with their ingredients and risk, picked from when you start a test.
Included free
Consent templates & signatures
Write reusable consent wording once, then capture a signed consent form per test.
Included free
Patch test report
Generate a downloadable report for a completed test.
Included free
Compliance insights
Pass and fail rates, overdue readings and how the shop is doing overall, exportable.
Included free
Drag-and-drop form builder
Fourteen field types including dropdowns, dates, yes/no, file upload and signature, with undo and autosave.
Included free
Conditional logic
Show or hide a field based on what has been answered, with AND/OR groups of conditions.
Included free
Multi-step forms
Split a long form into pages the client works through.
Included free
AI form generation
Describe the form in plain English, have the fields drafted, then refine it by asking for changes.
Included free
Auto-send on booking
Attach a form to a service and have it emailed on booking — every time, once only, or when you trigger it.
Included free
Recurring form policies
Require a form again after a set interval per client, sent a few days ahead, with active, completed and overdue counts.
Included free
Live preview
See the form exactly as the client will, logic included, before you send it.
Included free
Responses & export
Submissions in a table, each openable in full, with a status you can change and an export when you need one.
Included free
Form statistics
Sent, opened, completed and completion rate, per form and across all of them.
Included free
Clause library
Keep your standard wording — cancellation, aftercare, consent, declarations — in one place, with a copy button.
Included free
Starter clause pack
Begin from wording we have written, save your own copy, and change it into whatever you actually want to say.
Included free
Usage tags
Tag a clause with where you have pasted it, so when the wording changes you know what to revisit.
Included free
Email campaign builder
Build a campaign, choose the recipients, and send it now or schedule it for later.
Included free
Client segmentation
Target all, new, recently active, loyal, lapsed or package-holding clients — or build your own filter on services, staff, spend and dates — with a live headcount.
Included free
Campaign results
Who it went to, what happened to each send, and the figures for the campaign as a whole.
Included free
Promotions & discount codes
Codes scoped to particular services and staff, with limits and an expiry, validated at checkout.
Included free
Promotion analytics
How many times a promotion was used, by whom, and what it gave away.
Included free
Template builder with smart tags
Design an email and drop in placeholders for the client's name, their staff member, their service or a promotion code.
Included free
Template library
Start from templates we ship, searchable by type and category, and save your own beside them.
Included free
Send yourself a test
Put a real copy in your own inbox before anyone else gets it.
Included free
SMS & WhatsApp campaigns
Campaigns are email only today. Text campaigns are in the dashboard but switched off until the sending side is finished.
Coming soon
Points programme
Name it, set what a point is worth, a minimum redemption, an expiry and whether clients join automatically.
Included free
Points on completed bookings
Clients earn as they go, and points are clawed back if a booking is cancelled — all written to a ledger.
Included free
Members & balances
Every enrolled member with their balance and tier, enrolment by name, email or phone, and a full ledger per person.
Included free
Manual adjustments
Credit or deduct points by hand with a reason, for the staff you allow to do it.
Included free
Tiers with multipliers
Named tiers with thresholds and an earn multiplier; members move up and down automatically, with a grace period before a drop.
Included free
Reward catalogue
Build the rewards members can spend their points on.
Included free
Redemption at the till
A reward is reserved, held for a window, then confirmed and applied as a discount on the sale.
Included free
Review & social claims
Members submit a review or a social post for bonus points; you approve or reject each one.
Included free
Loyalty overview
Points in and out, tier mix, catalogue highlights and anything waiting on you, on one screen.
Included free
Referral points
Award both sides when a referred client completes their first booking. The awarding works; the settings to switch it on are not in the dashboard yet.
Coming soon
Accept payments
Deposits and full payments by card through Stripe, with zero marketplace commission on the booking.
Included free
Payment activity
Every transaction with filters by date, client, status and method, each opening its full detail.
Included free
Receipts
Generate and send a payment receipt to the client automatically.
Included free
Refunds
Full or partial refunds, processed from the dashboard.
Included free
Custom payment methods
Record cash, bank transfer, voucher or any method of your own alongside card payments.
Included free
VAT & tax
Set your rates for services and products and have them applied at checkout.
Included free
Saved cards
Clients keep a card on file so the next booking is a tap rather than a form.
Included free
Payment links & QR
Send somebody a link to pay, or show a code at the counter, and see which links were opened and used.
Included free
Card reader setup
Create a terminal location, register a reader by pairing code and assign it where it lives.
Included free
Stripe onboarding & requirements
Guided setup with Stripe's own flow, and a clear list of whatever they still need from you.
Included free
Finance overview
Balance, net volume, the trend and recent activity, drawn from the ledger so cash is counted too.
Included free
Transactions ledger
Every money movement by month, filterable, each opening a breakdown and a timeline.
Included free
Earnings statement
Gross captured, refunds, platform fee, held, paid out, payout in flight and net retained — per currency, exportable as CSV.
Included free
Payouts to your bank
Your payouts from Stripe inside the same screen, with a warning when something is blocking them.
Included free
Cash drawer close
Cash shifts with what was expected, what was counted, the variance and who signed it off.
Included free
Refund audit trail
Who refunded what, why, and whether the money is still being held.
Included free
Payment link lifecycle
Which links were created, opened, used, expired or revoked — including the ones nobody ever opened.
Included free
Chargebacks
Disputes and the evidence flow, with a badge when one is open.
Included free
One inbox for every channel
SMS, in-app chat, WhatsApp, Instagram, Messenger and call markers in a single thread per client.
Included free
Reply on their channel
Pick how to answer; anything unavailable is greyed out with the reason next to it.
Included free
Unknown numbers resolved
A text from a number you do not recognise can be attached to a client or turned into a new one, from the thread.
Included free
Client card beside the thread
Recent bookings, spend and contact details without leaving the conversation.
Included free
Virtual line number
A dedicated business number for two-way texts and calls, so your mobile stays yours.
Included free
Browser softphone
Take and place calls from the dashboard with a dial pad and an in-call bar.
Included free
Call log with transcripts
Every call listed with caller, outcome and duration, and a transcript you can read.
Included free
A business email address
A free address on our domain, checked for availability and issued to you in a couple of clicks.
Included free
Email on your own domain
Send and receive from your own brand, with a DNS checklist that walks you through it.
Included free
Shared team mailboxes
Staff and alias addresses on your domain, with control over who can read each one.
Included free
Attachments both ways
Send files with a reply and download what clients send you.
Included free
Message translation
Incoming in-app chat messages are rendered in the reader's chosen language as they arrive.
Included free
Email reminders & confirmations
Booking confirmations, reminders and follow-ups sent automatically.
Included free
Dashboard notifications
Alerts for new bookings, cancellations, messages and form submissions as they happen.
Included free
SMS notifications
Text your clients from the same inbox. The only thing on this list you pay for, and only for what you send.
Paid per SMS
Answers your phone
Inbound calls on your number are answered by a voice agent that talks to the caller.
Included free
Replies across text, chat and email
The same assistant handles SMS, in-app chat, email and the Meta channels, per client.
Included free
Books, moves and cancels
It can check availability and create, change, check in or cancel a booking — within the autonomy you allow.
Included free
Approvals inbox
Anything sensitive queues for you; approve it to run, reject it to drop it.
Included free
Transfer to a human
It hands the caller to the team when it should, with a fallback if nobody picks up.
Included free
Voice & personality
Pick a voice from a catalogue with previews, then set tone, hours and when it should escalate.
Included free
Teach it your business
Upload and edit the documents it answers from, so it knows your parking, your policies and your prices.
Included free
Guided setup
A walkthrough covering channels, call forwarding, transfer verification, voice and persona.
Included free
Usage & spend cap
Month-to-date usage and estimated spend, with a ceiling you set. Charged on what it actually handles.
Paid per use
Client reviews
Collect and display ratings and written reviews after an appointment.
Included free
Review requests
Send a request automatically after a visit, or trigger one yourself.
Included free
Resend a request
Nudge somebody who meant to and forgot.
Included free
Review disputes
Flag and challenge a review that is unfair or inaccurate, through a structured process.
Included free
Review settings
Decide when requests go out and how reviews appear on your public profile.
Included free
Business dashboard
Bookings, revenue, utilisation and the trend, at a glance.
Included free
Reports workspace
Twenty-two reports across financial and sales, staff and payroll, clients and bookings, promotions and loyalty, inventory and retail, payouts, and custom fields.
Included free
Saved views
Save a report's filters and columns, and set one as the view you open by default.
Included free
CSV export
Export whatever you are looking at, filters applied.
Included free
Staff performance
Bookings, revenue and client retention per member of the team.
Included free
Service performance
Which services drive the bookings and which drive the money.
Included free
Inventory reports
Stock valuation, low stock and reorder, adjustment log, internal usage and consumables against revenue.
Included free
Loyalty reports
Points activity, reward redemptions, member liability and what is about to expire.
Included free
Commission reports
Outstanding against paid across the team.
Included free
Full account data export
Request everything you hold with us in one download. The request is taken; the export itself is still being built.
Coming soon
A website, ready-made
A home and services page are created for you, personalised with your business name, logo and live services.
Included free
Drag-and-drop page editor
Insert, drag, reorder and style sections, with layers, undo, autosave and an inspector for type, colour, spacing and animation.
Included free
Build a page with AI
Describe the page you want and have whole sections drafted from your own brand, services, staff and images — then take it into the normal editor.
Included free
Brand kit
One place for your colours, fonts, corner radius and logo; every page follows it.
Included free
Section library
Ready-made hero, services, team and contact sections to drop in, plus your own saved ones to reuse.
Included free
Live services & hours
Sections bind to your real data, so pages update themselves as you change the diary.
Included free
Enquiry form & inbox
A contact form styled to the site, with submissions listed and status-tracked in the dashboard.
Included free
FAQs
Add, edit and reorder questions that feed the FAQ section on the page.
Included free
Your own domain
Start on a free OpenSlot address and move to your own when you are ready, with DNS instructions and verification.
Included free
Booking page on its own address
A booking-only site that can take appointments before the main website is finished.
Included free
Client signup page
A hosted signup page, with an embed snippet and an allowlist of sites permitted to use it.
Included free
Version history
Snapshots taken on publish or on demand, restorable back into the draft.
Included free
Your storefront in the OpenSlot app
Theme your page inside the OpenSlot client app — colours, sections, reviews, gallery, loyalty — and publish it as a version you can roll back.
Included free
Share link with QR
One link that opens the app if they have it and the web if they do not, with a QR code and thirty-day open counts.
Included free
Business profile
Your name, description, logo, location and contact details.
Included free
Operating schedule
Opening hours, breaks and the days you are shut.
Included free
Public holidays
Manage holidays with an automatic closure or adjusted hours.
Included free
Amenities
What you offer — parking, Wi-Fi, step-free access — on your public profile.
Included free
Health & safety
Configure and display your policies for compliance.
Included free
Gallery
Photos of your space, your work and your team.
Included free
Files & assets
One media library for every document and image, searchable, filterable and assignable to a logo, cover or gallery slot.
Included free
Cancellation reasons
Your own list of reasons, offered when a booking is cancelled.
Included free
Message templates
Rewrite the twenty-four automatic emails the system sends — confirmations, reminders, forms, receipts, invites — with a live preview.
Included free
Guided setup wizard
Step by step through your services, staff, hours and payments.
Included free
Get started checklist
What you have done and what is left before you are ready to go live.
Included free
Front desk view
A screen for whoever is on the door: who is in, who is due and what needs doing.
Included free
Runs on a phone or tablet
The dashboard is built to work on a small screen, so you can check the diary from the chair.
Included free
Every feature on this list was checked against the shipping product before it was written down. The 4 marked Coming soon are the ones you cannot use from the dashboard yet — we would rather say so than let you find out.
SMS billing
The only paid item is SMS sending
Use the platform for free and only pay when you send text reminders, confirmations, or campaigns. That keeps pricing aligned with actual usage.
Summary
Platform: Free
SMS: Paid per message